Refund Policy

Obassey Logistics and Global Services

Effective Date: 19/02/12
Last Updated: 13/02/25

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At Obassey Logistics and Global Services, we are committed to providing reliable and efficient transportation services across Nigeria. Our Refund Policy outlines the conditions under which refunds may be issued for our logistics services.

By using our services, you agree to the terms stated in this policy.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Service Cancellation by the Customer

  • If a customer cancels a confirmed booking before dispatch, they may be eligible for a partial or full refund, depending on the timing of the cancellation.

  • If cancellation occurs after the shipment has been dispatched, refunds may not be issued or may be subject to deductions for administrative and operational costs.

• Service Failure by Obassey Logistics

  • If we fail to deliver the goods due to circumstances within our control (e.g., operational failure, incorrect processing), the customer may be eligible for a full refund or alternative delivery arrangements at no extra cost.

  • If the delay or non-delivery is due to force majeure (e.g., natural disasters, government restrictions, road accidents, or unforeseen circumstances beyond our control), refunds may be reviewed on a case-by-case basis.

• Overpayment or Duplicate Charges

  • If a customer is overcharged or charged twice, the excess amount will be refunded within 7–14 business days after verification.

2. Non-Refundable Cases

Refunds will not be issued under the following conditions:

• Incorrect shipment details provided by the customer (e.g., wrong address, contact details, or cargo specifications).

• Delays caused by the customer, such as failure to provide necessary clearance, documents, or availability for delivery.

• Damage or loss caused by improper packaging, as packaging is the customer’s responsibility unless agreed otherwise.

• Perishable goods or sensitive items that deteriorate due to delivery delays beyond our control.

• Refund requests made after 30 days from the scheduled delivery date.

3. Refund Process

• Customers must submit a refund request via email or phone within 7 days of the issue occurring.

• The request must include:

  • Booking reference number

  • Proof of payment

  • Reason for refund request

• Refunds (if approved) will be processed within 7–14 business days via the original payment method or an agreed alternative.

4. Amendments and Policy Updates

Obassey Logistics reserves the right to modify this Refund Policy at any time. Customers will be notified of any significant changes.

5. Contact Us

For refund inquiries, please contact:

📍 Company Address: [Insert Address]
📞 Phone Number: [Insert Contact Number]
📧 Email: [Insert Email]
🌐 Website: www.obasseylogistics.com

By using our services, you acknowledge and accept this Refund Policy. Thank you for choosing Obassey Logistics and Global Services! 🚛💨